TERMS AND CONDITIONS
Privacy and Data Policy
Ribbon Creations by Val makes a commitment to protect your privacy. As from 25th May 2018 all businesses have to be GDPR compliant (General Data Protection Regulation). Ribbon Creations by Val only holds minimal personal details used to fulfil your order (e.g. name, address, email). Ribbon Creations by Val does not store any card or bank details. Payment is made via PayPal who are GDPR compliant. I do not run marketing campaigns or email newsletters so I will not pass on any customer data and the customer retains the right to ask at any time about their personal details and its use. All devices used for Ribbon Creations By Val are password protected and have up to date security software in place. Ribbon Creations By Val does not disclose buyers' information to third parties other than when order details are processed as part of the fulfilment (for example, PayPal).
Terms and conditions
When you place an order online, an email will be sent to confirm that we have received your order. Payment must be made in full at the time of ordering. Payment can be made by PayPal. You do not need a PayPal account to pay by this method - you can pay with your debit card via the PayPal web site. Your order will not be made until full payment has been received.
Ribbon Creations By Val will charge the cost of postage by Royal Mail. The delivery costs will be provided.
Orders are dispatched by Royal Mail. Personalised custom ribbon orders will be posted between 5-7 working days from the order date, but may take up to two weeks during busy periods. Frames, Flower Boxes and Ribbon Wreaths will take longer, up to 3 weeks. If you require your order by a certain date, please let us know and we will do our best to meet your required date. If we have your required colour of ribbon in stock, we can usually manage an order at short notice. We will make every effort to dispatch items as soon as possible but we will not be liable for any loss caused to you by late delivery. Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Compensation for loss of goods is limited to the cost of the goods ordered and will be in the form of a replacement or a refund. This does not affect your statutory rights.
We will endeavour to replace any item that is deemed faulty due to a printing error, incorrect colour, wording, font or image on the printed items if it is our own fault. Any other faults which need replacing due to the fault of the customer are at the discretion of Ribbon Creations by Val. The customer's wording for personalisation will be printed exactly as the customer requests when ordering. Any spelling mistakes, grammar mistakes or incorrect wording provided by the customer will the the responsibility of the customer.
Due to our items being personalised and in conjunction with the Distance Selling Regulations, we are unable to accept returns or offer refunds for items as each of our products is custom made to your specification. Any items purchased which are not custom made and/or personalised can be returned within 14 days in the original packaging in the condition they were sent in and the customer must inform Ribbon Creations by Val by email of their intention to return the item/s. The customer is responsible for the cost of posting the returned item/s and a refund of the cost of the item (excluding postage costs) will be made by Ribbon Creations by Val upon receipt of the returned item.